Refund Policy

At Loomea, we want you to feel confident trying Clear & Calm. If you are not satisfied with your purchase, your order is covered by our 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee

You may request a refund within 30 days of the date your order is delivered.

If Clear & Calm is not the right fit for your dog, contact us within the 30-day period and we will help you with your refund request.

To start a refund request, please contact us using the customer support email listed on our website and include:

• Your full name

• Your order number

• The email address used to place the order

Once your request is reviewed and approved, the refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear on your statement.

Return Requirements

Unless our support team specifically asks you to return your product, you do not need to send opened product back to us.

Please do not mail products to us without first contacting our support team.

Shipping Charges

Original shipping charges are generally non-refundable unless your order arrived damaged, incorrect, or there was an error on our part.

If a refund is approved under our 30-Day Money-Back Guarantee, the refund amount will be confirmed with you before it is processed.

Damaged or Incorrect Orders

Please inspect your order after delivery.

If your order arrives damaged, defective, incomplete, or you receive the wrong item, contact us as soon as possible with your order number and, when applicable, photos of the issue.

We will review the situation and work with you to make it right.

Lost or Missing Packages

If your package appears to be lost in transit, please contact us so we can review the tracking information and help determine the appropriate next step.

If tracking shows that an order was delivered but you cannot locate it, please check with household members, neighbors, your mailroom or front desk, and the shipping carrier.

Orders that include optional shipping protection may be covered according to the shipping protection terms presented at checkout.

Cancellations and Order Changes

We process orders quickly.

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once it has entered fulfillment or has been shipped.

Refund Abuse

Our guarantee is intended to allow genuine customers to try Clear & Calm with confidence.

We reserve the right to refuse refund requests involving suspected fraud, repeated abuse of the refund policy, chargeback abuse, or other misuse of the guarantee.

This does not affect any rights you may have under applicable consumer protection laws.

Contact Us

If you have questions about a refund, return, damaged order, or your 30-Day Money-Back Guarantee, please contact Loomea customer support using the contact information provided on our website.