Terms of Service

These Terms of Service govern your use of the Loomea website and your purchase of products from Loomea.

By visiting our website or placing an order, you agree to these Terms of Service.

Throughout these Terms, “Loomea,” “we,” “us,” and “our” refer to Loomea.

1. Online Store Terms

By using this website, you confirm that you are legally permitted to make purchases in your jurisdiction.

You may not use our website or products for any unlawful or unauthorized purpose.

You may not attempt to interfere with, damage, misuse, or gain unauthorized access to our website, systems, or services.

2. Product Information

We make reasonable efforts to ensure that product descriptions, ingredient information, images, pricing, and other information on our website are accurate and current.

However, minor errors or omissions may occasionally occur.

We reserve the right to correct errors, update information, or modify product details when necessary.

Product packaging, design, or appearance may change from time to time without affecting the intended formulation or product function unless otherwise stated.

3. Pet Health Information

Information provided on the Loomea website is intended for general educational and informational purposes.

Our products and website content are not intended to replace professional veterinary advice, diagnosis, or treatment.

Always consult a licensed veterinarian regarding your dog's individual health needs, especially if your dog has an existing medical condition, takes medication, is pregnant or nursing, is scheduled for a procedure, or experiences new or worsening symptoms.

If your dog is experiencing difficulty breathing or another medical emergency, seek veterinary care immediately.

4. Orders

We reserve the right to accept, refuse, limit, or cancel an order when reasonably necessary, including in cases involving:

• Suspected fraud

• Incorrect pricing

• Inventory errors

• Payment issues

• Unauthorized resale

• Misuse of promotions

If we cancel an order after payment has been successfully processed, we will refund the applicable amount to the original payment method.

5. Pricing and Payment

Prices are displayed in the currency shown at checkout and may change without notice.

Applicable taxes, shipping costs, optional shipping protection, and other charges will be displayed before you complete your purchase when required.

By submitting an order, you authorize us and our payment providers to charge the payment method you provide for the total amount shown at checkout.

6. Shipping and Delivery

Shipping estimates are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by carriers, weather, holidays, customs, incorrect addresses, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Additional information regarding shipping, lost packages, and delivery issues is available in our Shipping Policy.

7. 30-Day Money-Back Guarantee

Clear & Calm purchases are covered by Loomea's 30-Day Money-Back Guarantee, subject to the terms described in our Refund Policy.

If you are not satisfied with your purchase, you may contact us within 30 days of delivery to request a refund.

Our Refund Policy forms part of these Terms and controls the procedures and eligibility requirements applicable to refund requests.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be waived.

8. Promotions and Discounts

Promotional offers, discount codes, bundles, gifts, and special pricing may be subject to additional terms.

Unless otherwise stated:

• Promotions cannot be combined

• Discounts have no cash value

• Promotions may be modified or discontinued

• Eligibility may be limited by customer, order, product, location, or promotional period

We reserve the right to cancel orders involving misuse of promotional offers.

9. Intellectual Property

The Loomea name, branding, website design, written content, graphics, product photography, videos, logos, and other original materials on this website are owned by or licensed to Loomea unless otherwise stated.

You may not reproduce, distribute, republish, sell, modify, or commercially exploit our intellectual property without prior written permission.

10. Reviews, Testimonials, and User Content

If you submit a product review, testimonial, image, video, comment, message, or other content to Loomea, you confirm that you have the right to provide that content.

Unless prohibited by law or otherwise agreed, you grant Loomea permission to use, reproduce, edit, publish, and display submitted content for business, marketing, and promotional purposes.

We may remove content that is unlawful, misleading, abusive, fraudulent, infringing, or otherwise inappropriate.

Individual customer experiences may vary. Testimonials and reviews represent the experiences or opinions of the individuals providing them and do not guarantee identical results for every dog.

11. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping providers, analytics platforms, advertising services, and Shopify.

We are not responsible for the independent acts, policies, availability, or content of third-party services.

Your use of third-party services may also be governed by their own terms and privacy policies.

12. Privacy

Our collection, use, and disclosure of personal information are described in our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed as described in that policy.

13. Prohibited Uses

You may not use the website:

• For unlawful purposes

• To violate applicable laws or regulations

• To infringe intellectual property rights

• To transmit malicious code

• To scrape or exploit the website in an abusive manner

• To impersonate another person

• To submit fraudulent orders

• To interfere with website security or operation

We may suspend or restrict access to the website for violations of these Terms.

14. Disclaimer of Warranties

Except where prohibited by law, the website and its content are provided on an “as available” basis.

We do not guarantee that the website will always operate without interruption, delay, or error.

Any warranties specifically provided with a product, including our 30-Day Money-Back Guarantee, remain subject to their stated terms.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Loomea will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold Loomea harmless from claims, damages, liabilities, or expenses resulting from your unlawful use of the website or your violation of these Terms.

17. Changes to These Terms

We may update these Terms from time to time.

The version posted on this website at the time of your visit will be the current version.

Material changes may be communicated where required by applicable law.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

19. Entire Agreement

These Terms, together with our Refund Policy, Privacy Policy, Shipping Policy, and any other policies referenced on the website, constitute the agreement governing your use of the website and purchases from Loomea.

20. Contact Information

Questions about these Terms may be sent to Loomea using the customer support contact information provided on our website.